Refund policy
Effective Date: 1st June 2025
No Return Policy
We follow a strict no return or refund policy for products ordered through our website. Please ensure you review your order carefully before making a purchase.
Returns or refunds will only be considered in the following specific cases:
- You received a wrong product or mis-picked item.
- There was a mis-shipping of the product.
- The product received has visible damage to the fabric upon delivery.
If any of the above conditions apply, please email us at soshafashion24@gmail.com within 48 hours of receiving the order, along with clear photographs of the product and the packaging.
Refunds
If your return case is approved based on the conditions above:
- You may receive a replacement or a store credit, at our discretion.
- No monetary refunds will be issued in any circumstance.
Exchanges
We do not offer direct exchanges. Please double-check your product selection, size, and color before placing an order.
Damages and Issues
All products are thoroughly inspected before dispatch. However, if your item arrives visibly damaged or incorrect, please contact us at soshafashion24@gmail.com with the necessary details within 48 hours of delivery.
Final Note
By placing an order on our website, you agree to this Return & Refund Policy. We appreciate your understanding and support as we strive to provide quality service.
3. Local Shipping
- Delivery Time: 1-2 business days
- Coverage: Local areas within close proximity to our fulfillment centers
4. Metro to Metro Shipping
- Delivery Time: 2-5 business days
- Coverage: Between major metropolitan cities
5. Rural India, Jammu & Kashmir, and Ladakh UTs
- Delivery Time: 5-10 business days
- Coverage: Rural areas, Jammu & Kashmir, and Ladakh Union Territories
6. 7 Sister States of North Eastern India
- Delivery Time: 5-10 business days
- Coverage: Arunachal Pradesh, Assam, Manipur, Meghalaya, Mizoram, Nagaland, Tripura
Order Processing Time
Orders are typically processed within 1-2 business days after receipt of payment. Please note that orders are not processed or shipped on weekends or holidays.
Shipping Costs
Shipping costs are calculated at checkout based on the weight and dimensions of your order and the shipping method selected. Any applicable shipping charges will be displayed before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your order through the carrier's website.
Delivery Issues
If there are any issues with the delivery of your order, please contact us immediately at soshafashion24@gmail.com. We will work with the carrier to resolve the issue as quickly as possible.
Incorrect Shipping Information
Please ensure that your shipping information is correct at the time of purchase. Sosha Fashion is not responsible for orders that are delayed or undelivered due to incorrect or incomplete shipping information provided by the customer.
Delays
While we strive to deliver your order within the estimated delivery times, please note that unforeseen circumstances such as weather conditions, natural disasters, or carrier delays may affect delivery times. Sosha Fashion is not responsible for such delays.
Contact Us
If you have any questions or concerns about our shipping policy, please contact us at:
Email: soshafashion24@gmail.com
By placing an order with Sosha Fashion, you acknowledge that you have read, understood, and agree to this Shipping Policy. Thank you for choosing Sosha Fashion for your product needs.